Shipping policy
Where we ship
We currently ship to addresses within the United States. All orders ship from our warehouse in Peoria, Arizona.
Processing time
Orders ship within 1 business day (Monday–Friday, excluding US federal holidays). Orders placed on weekends or holidays ship the next business day. During major sales and the holiday season, please allow 1–2 extra days.
Shipping rates and delivery times
- FREE Shipping (USPS Ground Advantage) on orders of $35 or more
- Orders under $35: live USPS, UPS and FedEx ground rates are calculated at checkout based on your address and order weight; you choose the option you prefer
- Estimated delivery: 2–5 business days after the order ships, depending on carrier and destination
Delivery times are estimates provided by the carrier and are not guaranteed.
Order tracking
As soon as your order ships, you'll receive a shipping confirmation email with a tracking number. You can also view your order status by signing in to your account on our website.
Address accuracy
Please double-check your shipping address at checkout. If you notice a mistake, email us right away at sales@koolproducts.us — we'll do our best to correct it before the order ships. We are not responsible for orders delivered to an incorrect address provided at checkout.
Lost, stolen or damaged packages
If your package arrives damaged or never arrives, contact us within 7 days of the expected delivery date at sales@koolproducts.us or (781) 964-4672 and include your order number and photos of any damage. We'll work with you and the carrier to make it right.
Returns
For returns and exchanges, please see our Refund Policy.
Questions?
Kool Products
9299 W Olive Ave, Ste 306, Peoria, AZ 85345, United States
Email: sales@koolproducts.us
Phone: (781) 964-4672