When will my order ship?

  • - All orders placed Monday - Friday before 12pm EDT ship within 24 hours. All orders placed after the cut off time will ship the following business day. For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
  • - Orders placed during weekends, special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
  • - Standard shipping guaranteed 2-7 business days

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Tracking an order

  • To check your order status:
  • 1. Log in to your KoolProducts account.
  • 2. Under your Account Dashboard, you will find all of your recent orders.
  • 3. Click the "View Order" link to the right of the order you wish to track.
  • 4. You can view order details and track your order by clicking the "Track Your Order" link.

Canceled Orders

  • - Orders may not be modified/ canceled once the order has been processed. If you accidentally ordered the wrong item please email sales@koolproducts.us immediately and will do our best to correct this.

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Additional Information

- KoolProducts is not responsible for lost or stolen packages or packages delayed in transit
- The shipping costs for orders are non-refundable
- By placing an order you are acknowledging and accepting all the shipping terms
- Please, emailΒ sales@koolproducts.usΒ if you have any questions about this policy or need any assistance